Customer Satisfaction Survey Results

      Our clients are sent electronic surveys by Coldwell Banker Corporation after closing.
      Over the past 3 years, our clients have consistently rated our associates over
      98% “very satisfied” or “completely satisfied” in 12 categories and
      "would recommend us to their friends." Here are some of their unedited comments: 
                
                             
                        BILLINGS OFFICE

   
Bernie Madsen
   
  Bernie was great and took care of all pertinent details. she made the process easy as possible considering the circumstances.
   
  I have already recommended a colleague to CB and my Sales Agent.
   
  Was very nice and good with keeping us updated. 
   
Bob Fjeldheim
   
  Any organization would certainly benefit from the expertise and professionalism of my sales person.
   
Cindy Dimich
   
  Cindy Dimich, our sales associate, went WAY beyond my expectations. She handled issues (after communicating with me) that were outside of the scope of her duties because she knew I was 2400 miles away. She is a rare gem!
   
Daniel Leonard
   
  Dan Lenard was our realtor during the sale of our home and exceeded our expectations. We even asked if he could represent us as we try to build a new home in Helena. Unfortunetly this is not feasable.
   
  I was very statisfied with the speed from start to finish-in fact I was amazed
  Very knowledgeable and knew what to look for at properties that might hinder closing on a government loan.
   
  Dan was very knowledgeable about the real estate market in Billings and provided excellent insight and advice on location for buying a house.
   
Douglas Irish
   
  No problems that weren't solved by the sales assoc. Very nice, personable person to deal with.
   
James Olson
   
  Thanks Jim! You made my first purchase easy and very low stress. I made the right choice for a realtor.
   
  Jim Olson did a fine job in selling our home. It sold in 5 days. He did a great job in educating us as to what the I feel that Jim is a good agent and was looking out for our best interests. 
   
  Jim Olson is a great representative of your organization. He looked out for our interests in the negotiations and purchase. Knowlegable and through.
   
  Jim Olson was an excellent Sales Associate. If the time were to come when we had to sell here, we would be part of a relocation company's management and choosing Jim again might not be in our control.
   
  Jim Olson was highly professional.
   
  We worked with Jim Olson and he was just terrific. We interviewed 4 different realtors and chose Jim for his professionalism and easy-going presonality and we were not disappointed! We would recommend him to anyone and everyone!
   
Nora L. Fouhy
   
  We were very satisfied with the effort our sales associate put into marketing and selling our house.
   
  Nora Fouhy went above and beyond her duties as my Sales Associate. She 
  Nora Fouhy went above and beyond her duties as my Sales Associate. She worked night and day showing me properties, making phone calls, making arrangements, negotiating the sale and assisting with the closing. Not only did she perform her duties as my Sales Associate but she also picked up the slack from the seller's realtor. The seller and the seller's realtor were extremely unhelpful and would not provide us with the information we needed on their end. Nora picked up the ball that the other realtor dropped and did everything she had to do to obtain the information on her own. It was not Nora's responsibility to obtain the information but her only concern was me and helping me with purchasing this property that she did not only her job but also everybody elses job to make it happen. Nora is extremely knowledgeable about real estate, the real estate market and the the process of purchasing/selling homes. Due to the difficulties I had in obtaining information from the seller's realtor, I would not have been able to purchase this property without Nora's help. I would highly recommend Nora's services to anyone and everyone. She is kind, considerate, helpful, accommodating and knowledgeable. Thanks to Nora and to Coldwell Banker, I was able to purchase a wonderful new home that I love.


RED LODGE OFFICE

   
   
Andy Beres        
  Andy worked diligently for over a year patiently and professionally to serve my needs as well as anticipate them. I would recommend Andy as a sales associate to any of my family or friends. He did a terrific job helping me locate property even though he most likely would only receive a nominal commission for a low dollar sale. I have much respect for him. 
   
  My wife and I found our dream property because of Andy Beres. We couldn't be happier. Andy did a wonderful, professional job throughout the purchase process.
   
Jim Moore
  Jim (James E. Moore II) was invaluable to us in the sale of our property and again in the purchase of land after our property sold. If we buy or sell in the future, we will definitley have Jim as our sales associate. He's great!
   
  Jim Moore was very accommodating and very efficient and professional.
   
Kenneth Jeansonne
   
  Kenny went above and beyond in handling a difficult closing with a monster mega bank that did not grasp the situation at times.
   
  Being UK citizens we were nervous about finding the right person to help and represent us. We found Kenny Jeansonne in Red Lodge by chance, as we had been directed to another realtor by friends. We consider ourselves very lucky to have dealt with Kenny - We could say many great things about him, but in short, it became obvious very quickly that he cared as much as we did in finding the home of our dreams. He steered us competently through the process and communicated extremely well, even when we were back in the UK. He played a major role in making our 16 year old dream come true. Would recommend his services and his friendship to anyone.
   
  I had the opportunity to work with Kenny Jeansonne who is located in Red Lodge Montana. The man has an unbelievable amount of patience not to mention his expertise and professionalism. Securing this property was at times an emotional rollercoaster and he helped ease our fear the entire ride!
   
  Kenny did a great job of negotiating a long-distance sale. Even though I was across the country, I always knew what was going on. He called often with updates and information.
   
Marcella Manuel
   
  I worked with Marcella Manuel from the Red Lodge office. I found her to be a person of high integrety. She was recommended to me by another former client of hers, and I would definitely recommend her to any and all others in Red Lodge looking to buy or sell property.
   
  My sales associate made me feel like I was her most important client, and was always availible to answer my questions.
   
  I didn't even meet the sales person we did things over the phone. I listed on Friday and by Sunday I had 2 offers. They worked and I was very pleased. Deb
   
  Our sales associate was terrific! We would most assuredly use her again and recommend her highly!
   
  Marcella is the best. She's professional and knows the business inside and out. She instills confidence and faith in the process. She's flexible, agreeable, goes above and beyond the call of duty.
   
  Marcella Manuel went above and beyond any of our expectations! She did an amazing job helping us to buy a home.
   
  Marcella Manuel was referred to me by Cheri McCulley. Marcella performed beyond my expectation on every aspect of the transaction. In fact, I'm using her in another property sale as I write this note. She is extremely professional, a relationship-builder, builds trust and I am confident in her expertise. Same goes for Cheri McCulley. And she did this all for me remotely. I live in Anchorage AK have a very busy schedule and we made it work through effective communication! Thank you so much for your service and having the insight of having two great professionals working for your corporation. 
   
  We were from out of town, so we could only look at properties on days we were visiting town. Marcella was super flexible and able to show us places whenever we were in town, even on 4th of July weekend.
  The best we have ever had.